MCC Trouble Shooting Engineer

Job Description:

• Responsible for coordinating with Operation, Engineering, and CAMO Production Planning to coordinating aircraft maintenance so that all planned flight schedules can be achieved 
• Close monitoring and scheduling of all Maintenance Requirements 
• Ensure all maintenance remains in compliance with MEL limitations 
• Continuous Monitoring of Reliability Data to Identify Repetitive Defects 
• Interface with the CAMO to ensure oversight of the maintenance In Accordance With QCAA part M requirements. 
• Control of Critical Maintenance Tasks
•   Maintenance Planning, Layover Coordination 

                Ensuring completion of short-term maintenance 

                Perform Out of Phase Maintenance 

                Trouble Shooting & Defect Rectification 

• Prioritization of Maintenance Activities & assignment of resources and manpower 
• Ensure effective optimized for maintenance decisions for schedule changes to resolve conflicts between maintenance and daily operations schedule. 
• Outstation Coordination and Support 

Performance Indicators 

• Ensuring optimum & effective maintenance Reliability 
• Ensure regulatory compliance of all elements required to ensure the ongoing compliance and effectiveness of the maintenance product. 
• Ensure zero downtime of next flight  within agreed flying program. 

Pilot

Job Objective

The Company will nominate one of the pilots to be the helicopter commander for each flight or series of flights.

Key Responsibilities and Accountabilities

Description
•Maintain familiarity with relevant QATAR and International air legislation and agreed aviation practices and procedures;
•Maintain familiarity with such provisions of the Company Operations Manual as are necessary to fulfil his function.
•Responsible for the safe operation of the helicopter and safety of its occupants and cargo whenever the rotors are turning;
•Have authority to give all commands he deems necessary for the purpose of securing the safety of the helicopter and of persons or property carried therein, and all persons carried in the helicopter shall obey such commands;
•Have authority to disembark any person, or any part of the cargo, which in his opinion, may represent a potential hazard to the safety of the helicopter or its occupants;
•Not allow a person to be carried in the helicopter who appears to be under the influence of alcohol or drugs to the extent that the safety of the helicopter or its occupants is likely to be endangered;
•Have the right to refuse transportation of inadmissible passengers, deportees or persons in custody if their carriage poses any risk to the safety of the helicopter or its occupants;
•Ensure that all passengers are fully briefed on:
•use of the seat belt or harness;
•the location and operation of emergency exits;
•the method of locating and jettisoning windows;
•the method of opening and emergency jettisoning of cabin doors;
•the method of deploying life rafts and their subsequent operation;
•deployment and use of the radio beacon (as applicable);
•other type specific safety features;
•the need to read the passenger briefing card;
•the prohibited use of portable electronic equipment such as mobile phones, laptop PCs etc.
•Ensure that all operational procedures and checklists are complied with, in accordance with the Operations Manual;
•Ensure that the weather forecast and reports for the proposed operating area and flight duration indicate that the flight may be conducted without infringing Company operation minima;
•Decide whether or not to accept a helicopter with unserviceablilities allowed by the MEL;
•Take all reasonable steps to ensure that the helicopter, and any required equipment is serviceable;

Description

•In the absence of a qualified Company Engineer, ensure that helicopter refuelling is supervised with particular attention being paid to:
•the correct grade and amount of fuel;
•fuel water checks;
•fire safety precautions;
•checking filler caps for security and correct replacement after refuelling
•Take all reasonable steps to ensure that the helicopter mass and balance is within the calculate limits for the operating conditions;
•Confirm that the helicopter’s performance will enable it to complete safely the proposed flight;
•Not permit any crew member to perform any activity during take-off, initial climb, final approach and landing except those duties required for the safe operation of the helicopter;
•Take all responsible steps to ensure that before take-off and before landing the flight crew are properly secured in their allocated seats;
•Take all reasonable steps to ensure that whenever the helicopter is taxiing, taking off or landing, or whenever he considers it advisable (e.g. in turbulent conditions), all passengers are properly secured in their seats, and all cabin baggage is stowed in the approved stowages;
•Ensure that the documents and manuals in para 8.1.12 are carried and will remain valid throughout the flight or series of flights;
•Ensure that the pre-flight inspection has been carried out.
•Ensure that the Daily Airworthiness Inspection has been carried out either by the Commander concerned or an engineer and that the CRS has been signed.
•Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company.
•The pilot-in-command shall, in an emergency situation that requires immediate decision and action, take any action he considers necessary under the circumstances. In such cases he may deviate from rules, operational procedures, and methods in the interest of safety.
•The commander has the authority to apply greater safety margins including heliport operating minima if he deems it necessary.
•The commander must ensure that, in the event of third party maintenance being required while away from base, the procedures referred to in section 5 of the Helicopter Technical Log complied with.
•The commander must ensure that a continuous listening watch is maintained on the appropriate radio communication frequencies at all times whenever the flight crew is manning the aircraft for the purposes of commencing and/or conducting a flight and taxiing.
•Coach and mentor direct subordinates to develop their skills and ensure continuous people development.
•Perform any other duty as assigned by the Operations Manager / Deputy Operations Manager.
Performance Indicators
•Number of hours flown without incidents vs. target number
•Number of safety issues during flight encountered
•Number of complaints from customer/passengers

Communications & Working Relationships

Internal:
•Operations
•HR
•Finance
External:
•Clients
•Vendors
•Government Institutes

Qualifications & Experience

Qualifications:
•Please refer to Section 5 of the Flight Crew Qualifications (Gulf Helicopters Operations Manual PART A)
Experience:
•As per the above GHC Operations Manual

Skills

•Have a good understanding of FAA regulations

•Have a thorough knowledge of QCAA and EASA regulations.

•Good technical knowledge to be able to work closely with engineering department and understand all the issues clearly.

•Good interpersonal Skills e.g. ability to speak to high level clients and internal customers

Procurement Officer / SC and Continuous Improvement Specialist

Job Objective

The Supply Chain and Continuous Improvement Specialist at GHC is responsible for streamlining and

improving the end-to-end supply chain processes within the organization. This role involves managing the procurement of materials, optimizing inventory management, and implementing continuous improvement methodologies to enhance operational efficiency. This position involves closely monitoring Reorder Level (ROL) and Maximum Order Level (MOL) parameters and implementing continuous improvement initiatives to optimize our supply chain activities, as well as overseeing supplier performance through data analyses.

The primary goal is to ensure a seamless flow of materials and parts necessary for aircraft maintenance

and operational activities while actively identifying and implementing improvements across various

functions. while fostering continuous improvement by eliminating waste and inefficiencies within the Supply Chain Organization, ensuring that we consistently deliver top-tier aviation services.

Key Responsibilities and Accountabilities

Description

• Collaborate with suppliers, vendors, and internal stakeholders to ensure timely procurement of aviation materials, spare parts, and equipment.
• Monitor inventory levels and develop strategies to prevent stockouts or overstock situations.
• Utilize advanced analytics tools and software to track inventory levels and generate timely reports.
• Generate regular reports on ROL and MOL performance and present findings to management.
• Use data analytics to identify trends and areas for improvement in the supply chain.
• Establish key performance indicators (KPIs) to evaluate supplier performance, including on-time delivery, quality, and cost.
• Regularly analyze inventory levels to determine ROL and MOL thresholds for different products and materials.
• Collaborate with cross-functional teams to ensure accurate and up-to-date data for ROL and MOL calculations and adjust ROL and MOL levels as necessary based on market demand, seasonality, and business objectives.
• Implement best practices for supply chain efficiency, including demand forecasting, order processing, and supplier relationship management.
• Identify areas for improvement within the supply chain and operational processes.
• Develop, implement, and manage continuous improvement projects using methodologies such as 5S, VSM, Six Sigma, or Kaizen and report progress on a periodic basis.
• Facilitate process improvement workshops and initiatives involving cross-functional teams.
• Define MRP system deficiencies, areas of improvement, and manage implementation of the
• improvement projects with IT department and other stakeholders.
• Analyses supply chain and operational data to identify bottlenecks, inefficiencies, and areas for optimization.
• Generate reports to provide insights and recommendations for process enhancements and waste reductions.
• Review historical data to identify trends, patterns, and areas of concern within the supply chain.
• Identify and assess problematic suppliers, part numbers, or materials that have historically caused delays, quality issues, or increased costs.
• Collaborate with relevant teams to develop strategies for addressing and improving the performance of these suppliers or parts.
• Conduct thorough data analyses to assess supplier performance against established KPIs.
• Identify underperforming suppliers and work with them to improve their performance.
• Collaborate within the supply chain organization to evaluate and select potential new suppliers based on performance data.
• Build and maintain strong relationships with suppliers and vendors, negotiating favorable terms and ensuring a reliable source of materials.
• Monitor supplier performance and address any issues or concerns.
• Collaborate with finance and procurement teams to control material costs and find opportunities for cost reduction without compromising quality.
• Optimize budgeting and cost control efforts to align with company goals.
• Conduct thorough analysis of supply chain and operational processes to establish benchmarks.
• Assessing and quantify the positive impact of continuous improvement efforts and present the impact to management and implement process improvements and changes, tracking key performance indicators to measure the impact.
• Regularly assess and document the benefits realized from process enhancements, such as cost savings, reduced lead times, improved service levels, and increased operational efficiency.
• Implement strategies for efficient inventory management to minimize carrying costs while ensuring materials are readily available for maintenance and operational needs.
• Identify problematic suppliers and part numbers through detail analysis and drive necessary corrective actions within the SCO.
• Optimize stores and warehouse management procedures to ensure efficient inventory handling and accuracy.
• Develop and implement logistics improvements to streamline transportation, warehousing, and distribution processes.
• Enhance the coordination of materials across stores, warehouses, and transit, minimizing lead times and ensuring materials are readily available when needed.
• Standardize and document supply chain processes to ensure consistency and compliance with aviation regulations and company policies.
• Continuously improve technical skills in GHC MRP and ERP systems.
• Such other duties as assigned by the Supply Chain Manager or Procurement & Supplier Relationship Manager.

Performance Indicators

• %Reduced inventory levels
• % Demand Forecast Satisfaction
• Cost and time savings from reduced waste and inefficiencies
• % satisfaction of scheduled requirements for the internal customers
• Number of reduced AOG conditions due to parts shortages
• Timely procurement (initiation and delivery of goods/ contract signing)
• % Improved supplier performance

Communications & Working Relationships

Internal:

• All GHC Departments

External:

• Vendors/Suppliers
• Service providers
• 3rd Party Clients
• MROs

Qualifications, Experience & Skills

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Project Management, Engineering, or a related field.
• Proven experience in supply chain management, procurement, and continuous improvement initiatives, preferably in the aviation or MRO industry.
• Experienced professional with relevant certifications on process improvement methodologies.
• Proficiency in using MRP software and Microsoft Office Suite.
• Strong knowledge of aviation materials, parts, and regulations.
• Experienced in managing and facilitating continuous improvement events and initiatives.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency in data analysis and reporting tools.
• Detail-oriented and able to work well in a fast-paced and dynamic environment.
• Familiarity with quality control processes and supplier management.
• Excellent observer with a keen eye for identifying areas of improvement.
• Strong analytical skills with the ability to collect, organize, analyze, and interpret large datasets.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Experience:

• Minimum 5 years of relevant experience in aviation industry

Job-Specific Skills:

• Prior experience in procurement for similar sized aviation organization within a related strong planning and management skills
• Excellent command of English
• Very good awareness of Organization's operations including projects and initiatives
• Detail-oriented with strong problem-solving and critical-thinking abilities.
• Good understanding of Just-in-Time management and inventory control

Decision Making Authority

• Develop, implement, and manage continuous improvement projects
• Facilitate process improvement workshops and initiatives involving cross-functional teams.
• Define MRP system deficiencies, areas of improvement, and manage implementation of the improvement projects with IT department and other stakeholders.
• Initiate improvements related to procurement policies and procedures
• Define cost and time saving opportunities and eliminate waste
• Approve requests for procurement and review said requests

Behavioral Competencies

Description

• Excellent judgement, planning, and information analysis skills
• Excellent data analysis and continuous improvement tools application skills
• Stakeholder management with excellent Communication skills
• Idea and Initiative Development
• Proactive
• Teamwork